JIS Q 20000-1:2012
JIS Q 20000-1:2012
Information technology - Service management Part 1: Service management system requirements
Japanese Standards Association
Information technology - Service management Part 1: Service management system requirements
Japanese Standards Association
This Japanese Industrial Standard specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
| Document Type | Standard |
| Status | Current |
| Publisher | Japanese Standards Association |
| Supersedes |
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